Top Ticketing Systems for Corporates: A Complete Guide
Here are some of the best ticketing systems for corporate use in 2024:
- Zendesk
Ideal for large businesses, Zendesk offers a comprehensive customer support platform with features like AI-powered ticketing, omnichannel support, workflow automation, and knowledge base integration. Pricing starts at $19 per agent per month. - HubSpot
Perfect for businesses of all sizes, HubSpot combines CRM functionality with a ticketing system to streamline customer requests and service processes. It includes free starter plans. - Zoho Desk
Known for its AI-powered automation and omnichannel capabilities, Zoho Desk efficiently categorizes and routes tickets while offering a low-code environment for guided customer conversations. Plans start at $7 per user per month. - Freshdesk
Offers user-friendly solutions with multi-channel support, AI-driven automations, and extensive integrations. Freshdesk is suitable for companies looking for an intuitive platform with a scalable pricing model. - Jira Service Management
Focused on IT and DevOps teams, this tool integrates seamlessly with other Jira products and offers features like asset management and incident response. - HappyFox
A cloud-based help desk tool offering advanced automation, reporting, and customization for medium to large enterprises. - LiveAgent
An affordable option for small to mid-sized businesses, LiveAgent provides real-time chat, ticket management, and multi-channel support. - ProProfs Help Desk
Easy to set up, this tool is designed for small and mid-sized teams, offering collaboration tools and a shared inbox.
These tools help businesses improve customer service efficiency by integrating communication channels, automating workflows, and offering robust analytics and reporting tools. For more details, you can explore platforms like Zendesk or HubSpot